{"product_id":"microsoft-dynamics-crm-4-for-dummies-by-joel-scott-9780470343258","title":"Microsoft Dynamics CRM 4 For Dummies","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eCustomer relationship management, or CRM, is certainly a hot topic in business today. If you have a small or medium-sized business, chances are you’re already aware of all it can do for you. But with so many options and so much to think about, how do you get a CRM system in place with a minimum of hassle? Well, \u003ci\u003eMicrosoft Dynamics CRM 4 For Dummies\u003c\/i\u003e is a great place to start!\u003c\/p\u003e\n\n\u003cp\u003eWritten by veteran CRM experts Joel Scott and David Lee, this friendly guide will have you understanding and using Microsoft’s CRM solution in a jiffy. Whether you’re considering a CRM system for the first time or you’ve decided to switch from another system to Microsoft Dynamics CRM, this book will make it easy to:\u003c\/p\u003e\n\n\u003cul\u003e\n  \u003cli\u003eMaintain and manage all your customer information\u003c\/li\u003e\n  \u003cli\u003ePersonalise Microsoft CRM to work for your business\u003c\/li\u003e\n  \u003cli\u003eSet up CRM to support sales, marketing, and customer service\u003c\/li\u003e\n  \u003cli\u003eUse the Outlook client\u003c\/li\u003e\n  \u003cli\u003eManage territories and business units\u003c\/li\u003e\n  \u003cli\u003eCreate and manage activities\u003c\/li\u003e\n  \u003cli\u003eGenerate quotes and invoices\u003c\/li\u003e\n  \u003cli\u003eImplement and manage a marketing campaign\u003c\/li\u003e\n  \u003cli\u003eWork with contracts, and much more\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003ci\u003eMicrosoft Dynamics CRM 4 For Dummies\u003c\/i\u003e is packed with information on the latest version. It will help you get a unified view of your customer information and interactions through integrated sales, marketing, and customer service features. And that, as every business owner knows, is important to improving your bottom line!\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Unknown","offers":[{"title":"Default Title","offer_id":46867552141548,"sku":"9780470343258","price":65.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/c3a3c952964b21ab3bbef5dd0d6bde4c.jpg?v=1759716334","url":"https:\/\/bookhero.live\/products\/microsoft-dynamics-crm-4-for-dummies-by-joel-scott-9780470343258","provider":"Book Hero","version":"1.0","type":"link"}