{"product_id":"difficult-conversations-hbr-20-minute-manager-series-by-harvard-business-review-9781633690783","title":"Difficult Conversations (HBR 20-Minute Manager Series)","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eWhether you've been putting off giving an employee negative feedback or wondering how to react when a co-worker erupts in frustration during a meeting, difficult conversations in the workplace are, well, difficult. While there's no one \"right\" way to have a difficult conversation, there are guiding principles you can follow and strategies you can employ to facilitate a discussion in which both parties are able to air concerns constructively.\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eDifficult Conversations\u003c\/em\u003e takes you through the basics of:\u003c\/p\u003e\n\n\u003cul\u003e\n    \u003cli\u003eCrafting a clear message\u003c\/li\u003e\n    \u003cli\u003eIdentifying the other person's goals\u003c\/li\u003e\n    \u003cli\u003eDeveloping and maintaining a positive mind-set\u003c\/li\u003e\n    \u003cli\u003eConducting a productive conversation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Hachette Aotearoa New Zealand","offers":[{"title":"Default Title","offer_id":46719579226348,"sku":"9781633690783","price":40.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/18155323482769.jpg?v=1754565324","url":"https:\/\/bookhero.live\/products\/difficult-conversations-hbr-20-minute-manager-series-by-harvard-business-review-9781633690783","provider":"Book Hero","version":"1.0","type":"link"}