Use this bestselling and practical guide to steer you through how to create exceptional customer experience for the modern B2B consumer. This new edition explores key topics such as AI, the role of IT in customer experience, and customer relationship management. B2B Customer Experience shows readers how to deliver the very best customer experience within the business-to-business industry. Intensely practical...

Learn the fundamentals of market research with this bestselling guide that delivers an overview of the whole process. From planning a project and executing it, choosing the right tools, to analysing and presenting the findings, this guide covers it all. Market Research in Practice provides a practical and robust introduction to the subject, offering a clear step-by-step guide to managing...

Master the evolving landscape of market research with this comprehensive guide that bridges traditional methodologies with cutting-edge digital approaches. Market Research in Practice delivers an overview of the complete research process, from project conception to insight presentation, incorporating the latest developments in digital transformation and emerging research technologies. This updated fifth edition provides a practical foundation in market research fundamentals...

Romance, danger, and intrigue await you in the breathtaking sixth book in the #1 bestselling Court of Thorns and Roses (ACOTAR) series.What was broken will be remade.Deep in the heart of the continent, Koschei the Deathless is stirring. Though he's been bound to a mountain lake for millennia, the insidious threat of his return now spreads across the Fae territories,...

Bring Christmas closer one day at a time with this show-stopping Wasgij Advent Calendar - Christmas TV Special! There are 24 doors to open, each with its own 54-piece puzzle inside. It’s the busiest time of the year for Santa, not only because of all the presents he needs to deliver, but also because of the countless movies and TV...

Join the clicking fun with all new Clickeez. Each Clickee is a single keyboard key that clicks & clacks just like a real keyboard! You can connect your favourite characters together to create your own keychain and take them on the go. Series 3 features an all-new POP click sound and a new rounded shape! The Series 3 2-Pack includes...

The brand new Gruffalo picture book from Julia Donaldson and Axel Scheffler. The Gruffalo said to his daughter one day, "Your Gruffalo Granny is coming to stay." Return to the deep dark wood with the first new Gruffalo story in over 20 years, and meet Gruffalo Granny as she visits the Gruffalo family. This fresh and exciting new Gruffalo adventure...

For real life - Bluey and her family have landed! This Bluey Tonie Set includes Bluey, Bingo, and Muffin, each packed with their very best adventures. From Grannies and Duck Cake disasters to Bin Night, Takeaway trouble, and full-on Muffin mayhem, there’s something for every kind of little listener. Expect big laughs, big feelings, and a few “trifficult” moments along...

Brain Box - Maximum Electronic Kit offers 500 Experiments/Projects designed to teach principles of Electronics and Electricity. This kit enables experiments and kit building with ease, requiring practically no tools. The easy-to-handle components snap together to create a vast array of different circuits on the base board, providing many hours of fun while learning. The process of building the circuits...

Fiddlies, 3D printed animals, to fiddle with! Price is for one Fiddlie Design is sent randomly

From Jacob Tierney, the creator of Heated Rivalry, in partnership with Brendan Brady and Accent Aigu, comes I’ll Believe in Anything, an official and complete collection of annotated scripts for the biggest cultural sensation of the year, with all new exclusive behind-the-scenes content.Based on Rachel Reid’s blockbuster Game Changers book series, Heated Rivalry premiered on Crave and HBO in late 2025 and immediately took the world by storm. I’ll...