{"title":"Sheldon Bowles","description":"\u003cp\u003eWelcome to our collection of works by \u003cem\u003eSheldon Bowles\u003c\/em\u003e, a celebrated author renowned for his insightful and transformative business books. Sheldon Bowles is best known for co-authoring notable titles such as \u003cem\u003eGung Ho!\u003c\/em\u003e and \u003cem\u003eRaving Fans!\u003c\/em\u003e, which have garnered widespread acclaim for their innovative approach to leadership and customer service.\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eGung Ho!\u003c\/em\u003e explores the secrets to boosting enthusiasm and performance within teams, offering practical strategies to foster a motivated and productive workplace. On the other hand, \u003cem\u003eRaving Fans!\u003c\/em\u003e provides a revolutionary perspective on achieving outstanding customer satisfaction, a must-read for anyone looking to elevate their business practices.\u003c\/p\u003e\n\n\u003cp\u003eDive into Sheldon Bowles' books to discover a treasure trove of wisdom that can help you both professionally and personally. Whether you're a seasoned business leader or just starting out, Bowles' works offer valuable lessons and actionable advice that can lead to significant improvements in various aspects of work and life.\u003c\/p\u003e\n\n\u003cp\u003eExplore our collection of Sheldon Bowles' books and embark on a journey towards greater success and fulfilment.\u003c\/p\u003e","products":[{"product_id":"gung-ho","title":"Gung Ho!","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eIn \u003cem\u003eGung Ho!\u003c\/em\u003e by Kenneth Blanchard and Sheldon Bowles, readers are introduced to the inspiring story of how a factory manager and a Native American mentor transform a failing business into a thriving and energetic workplace. This engaging narrative centres on the journey of Peggy Sinclair, a manager tasked with turning around the performance of her division. With the guidance of her wise and spirited mentor, Andy Longclaw, Peggy learns and applies the principles of Gung Ho!, a motivational technique that revitalises both her workforce and the company.\u003c\/p\u003e\n\n\u003cp\u003eThe book outlines a practical and effective strategy based on three core principles. Firstly, the 'Spirit of the Squirrel' emphasises that the work being done must be seen as worthwhile and important. When employees understand the value and impact of their efforts, their engagement and dedication naturally increase. Secondly, the 'Way of the Beaver' focuses on putting workers in control of achieving their goals, fostering a sense of autonomy and trust. Finally, the 'Gift of the Goose' is about celebrating accomplishments and cheering each other on, which helps to maintain high morale and continuous motivation.\u003c\/p\u003e\n\n\u003cp\u003eDrawing on over 20 years of experience working with numerous corporations, including America Online, Eastman Kodak, General Motors, Hershey Chocolate, and Microsoft, Blanchard provides a compelling case for the effectiveness of the Gung Ho! approach. The principles outlined are not merely theoretical but are backed by success stories from major companies like K-Mart that have adopted these methods to great effect.\u003c\/p\u003e\n\n\u003cp\u003eBlanchard's track record as the author of the bestselling \u003cem\u003eThe One Minute Manager\u003c\/em\u003e adds credibility to the strategies presented in \u003cem\u003eGung Ho!\u003c\/em\u003e. His insights offer a clear and actionable roadmap for managers looking to boost employee enthusiasm, productivity, and overall performance. By implementing the Gung Ho! system, managers can create a vibrant workplace where employees feel valued and actively engaged in their work.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"HarperCollins New Zealand","offers":[{"title":"Default Title","offer_id":45686042493164,"sku":"9780006530688","price":19.99,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9780006530688.jpg?v=1725460271"},{"product_id":"raving-fans","title":"Raving Fans!","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cem\u003eRaving Fans!\u003c\/em\u003e by Kenneth Blanchard and Sheldon Bowles is an engaging and insightful guide that highlights the essential principles of superior customer service. Written in a compelling parable style, the book narrates the journey of a freshly appointed Area Manager who is eager to transform his customer service approach on his very first day. Through a series of enlightening and often humorous interactions, he learns invaluable lessons about what it takes to turn ordinary customers into enthusiastic and loyal advocates.\u003c\/p\u003e\n\n\u003cp\u003eThe protagonist encounters a mentor who introduces him to the concept of creating \"Raving Fans,\" or customers who are so delighted with the service they receive that they can't help but enthusiastically spread the word. This mentor provides practical advice on how to effectively define a vision, genuinely understand customer desires, and implement robust systems to ensure consistent, exceptional service. Moreover, the book underscores that achieving Raving Fan Service requires a continuous commitment rather than a one-time effort.\u003c\/p\u003e\n\n\u003cp\u003eIn the backdrop of a global service crisis where customer dissatisfaction is rampant, \u003cem\u003eRaving Fans!\u003c\/em\u003e emerges as a beacon of how businesses can revamp their customer service strategies. The authors present startlingly fresh tips and innovative techniques that are easily executable, making this book an indispensable manual for anyone aiming to foster a customer-centric culture in their workplace.\u003c\/p\u003e\n\n\u003cp\u003eBlanchard and Bowles draw from their extensive experience to provide a masterclass in customer engagement, laying out a road map for creating memorable customer experiences that translate into exceptional bottom-line results. The narrative is not only informative but also entertaining, making complex strategies accessible and easy to understand.\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eRaving Fans!\u003c\/em\u003e is perfect for business leaders, managers, and anyone involved in customer service. By implementing the insights from this book, organisations of any size and sector can cultivate a committed customer base that acts as a powerful engine for growth and success.\u003c\/p\u003e\n\n\u003cp\u003ePick up \u003cem\u003eRaving Fans!\u003c\/em\u003e today and start your journey towards transforming your customers into Raving Fans who will support and advocate for your business like never before.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"HarperCollins New Zealand","offers":[{"title":"Default Title","offer_id":45686412247276,"sku":"9780006530695","price":19.99,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9780006530695.jpg?v=1725466441"}],"url":"https:\/\/bookhero.live\/collections\/sheldon-bowles.oembed","provider":"Book Hero","version":"1.0","type":"link"}