{"title":"Series: Conflict Communication","description":null,"products":[{"product_id":"biff-for-lawyers-and-law-offices-by-rehana-jamal-9781950057399","title":"BIFF for Lawyers and Law Offices","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cb\u003e\u003ci\u003eBIFF is simple, powerful, and impactful. This book should be mandatory reading for the entire legal industry. Once you start to use BIFF, it becomes an antidote for caustic interactions. You can't stop the poison, but BIFF gives you the antidote to counteract it safely. Read it, apply it, and start to use the power of BIFF.\u003c\/i\u003e\u003c\/b\u003e \u003cb\u003e- Attorney Steve Riley, Atticus shareholder and podcast host of \u003ci\u003eGreat Practice. Great Life.\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cb\u003eUse BIFF to Communicate with Your Ex's Blaming, Accusing and Taunting Texts and Emails\u003c\/b\u003e\u003c\/p\u003e\n\n\u003cp\u003eThis book provides a simple and proven method for lawyers and staff to use in ethically responding to hostile communications, correcting misinformation by others, and initiating productive correspondence. The BIFF Communication method can be used by all law office personnel (paralegals, administrative assistants, receptionists, and others), with 30 sample responses to common situations involving hostile or misinformed emails, text messages, and other forms of communication. \u003cb\u003eBIFF stands for\u003c\/b\u003e \u003ci\u003e\u003cb\u003eBrief, Informative, Friendly, and Firm\u003c\/b\u003e\u003c\/i\u003e.\u003c\/p\u003e\n\n\u003cp\u003eThe BIFF Communication method can also be taught to clients to help them write friendly and concise responses in their legal cases, saving lawyers time and reducing the escalation of unnecessary conflicts in their cases. This book explains how to coach office staff, clients, and their family members to use the BIFF Communication method, including ten easy key questions to ask when reviewing their correspondence. While this method is designed primarily for written communication, this approach can also be used in verbal conversations, to be efficient and respectful.\u003c\/p\u003e\n\n\u003cp\u003eThe book is divided into five sections:\u003c\/p\u003e\n\n\u003col\u003e\n\u003cli\u003eLearning the BIFF method\u003c\/li\u003e\n\u003cli\u003eCorrespondence with clients\u003c\/li\u003e\n\u003cli\u003eCorrespondence with colleagues\u003c\/li\u003e\n\u003cli\u003eCorrespondence with staff and between staff\u003c\/li\u003e\n\u003cli\u003eCoaching staff and clients in the BIFF method\u003c\/li\u003e\n\u003c\/ol\u003e\n\n\u003cp\u003eEach \u003cb\u003esample scenario\u003c\/b\u003e provides a hostile correspondence received by the lawyer and\/or staff member; then gives a tempting response which is not quite a BIFF (analyzed using the BIFF Checker); then gives a communication that is a BIFF.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Unknown","offers":[{"title":"Default Title","offer_id":46868205961452,"sku":"9781950057399","price":39.99,"currency_code":"NZD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/8127213482882.jpg?v=1759752246"}],"url":"https:\/\/bookhero.live\/collections\/series-conflict-communication.oembed","provider":"Book Hero","version":"1.0","type":"link"}