{"title":"Sean Richardson","description":"\u003cp\u003eExplore the insightful world of Sean Richardson, a distinguished author in the realm of Business \u0026amp; Entrepreneurship. Renowned for his practical approach, Richardson offers valuable guidance to professionals navigating complex workplace challenges. His acclaimed work, \u003cem\u003eDealing With The Tough Stuff\u003c\/em\u003e, equips readers with effective strategies for confronting difficult situations with confidence and competence.\u003c\/p\u003e\n\n\u003cp\u003eRichardson's writing is characterised by its clarity and relatability, making his books accessible to both emerging entrepreneurs and seasoned business leaders. Each of his works provides actionable advice, designed to empower readers to excel in their professional journeys and foster positive outcomes in their business environments.\u003c\/p\u003e\n\n\u003cp\u003eDelve into Sean Richardson's collection and discover a wealth of knowledge that can transform the way you approach tough business decisions and interpersonal dynamics in the workplace.\u003c\/p\u003e","products":[{"product_id":"dealing-with-the-tough-stuff-by-darren-hill-9780730327004","title":"Dealing With The Tough Stuff","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eA practical toolkit for handling workplace conflict and difficult conversations.\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eDealing with the Tough Stuff\u003c\/em\u003e is the business leader's critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour—both verbal and nonverbal—this book is packed full of practical and pragmatic strategies for managing conflict situations.\u003c\/p\u003e\n\n\u003cp\u003eYou'll learn a variety of diagnostics, models, and processes that you can start using today, and you'll benefit from expert tips, tricks, and tools for leading important conversations with empathy and assertiveness.\u003c\/p\u003e\n\n\u003cp\u003eThis updated second edition includes new material on key conversations with distance workers, as well as within the context of a fast-growth company, and a broad selection of real-world case studies from a diverse array of workplaces.\u003c\/p\u003e\n\n\u003cp\u003eBacked by contemporary psychological theory and time-tested amongst thousands of leaders, these highly relevant suggestions give you the power to deal with the tough stuff effectively and compassionately.\u003c\/p\u003e\n\n\u003cp\u003eThe human element plays a large part in the manager's role, yet many lack the training needed to deal with people effectively. This book helps you understand what makes people tick, and helps you develop the human skills you need to manage.\u003c\/p\u003e\n\n\u003cul\u003e\n    \u003cli\u003eAchieve clarity and directness in your communications\u003c\/li\u003e\n    \u003cli\u003eDeal with anger, stubbornness, and defensiveness\u003c\/li\u003e\n    \u003cli\u003eDevelop the skills to manage immediate crises\u003c\/li\u003e\n    \u003cli\u003eSet priorities, and build a foundation of strong communication\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eAvoiding the tough stuff can be extremely costly for managers, staff, and the business as a whole. No one enjoys these conversations, but they are inevitable—and the right set of skills goes a long way toward making them run smoothly, with greater results out the other side.\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eDealing with the Tough Stuff\u003c\/em\u003e is your indispensable primer on human behaviour, and effectively navigating tough conversations at work.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Unknown","offers":[{"title":"Default Title","offer_id":46796211060972,"sku":"9780730327004","price":29.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/56123482448.jpg?v=1757084620"}],"url":"https:\/\/bookhero.live\/collections\/sean-richardson.oembed","provider":"Book Hero","version":"1.0","type":"link"}