{"title":"Michael A. Lewis","description":"\u003cp\u003eMichael A. Lewis offers insightful works primarily centred on business and management, with a strong emphasis on \u003cem\u003eOperations Management\u003c\/em\u003e. His books delve into the complexities of organisational processes, providing practical frameworks and strategies to optimise performance and efficiency.\u003c\/p\u003e\n\n\u003cp\u003eReaders can expect clear guidance that balances theoretical concepts with real-world applications, making Lewis’s works valuable for students and professionals aiming to deepen their understanding of operations within diverse industries.\u003c\/p\u003e","products":[{"product_id":"operations-management-by-michael-a-lewis-9781009325899","title":"Operations Management","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cem\u003eOperations Management\u003c\/em\u003e plays a vital role in improving healthcare. Some of its core concepts and tools, such as Lean and statistical process control, have their own Elements in this series.\u003c\/p\u003e\n\n\u003cp\u003eIn this Element, the authors provide an overview of three major topics in healthcare operations management: capacity and demand, focus, and people and process. They demonstrate how queuing theory reveals counterintuitive insights about capacity utilisation and waiting times. Additionally, the authors examine how strategic focus can achieve significant productivity gains while creating potential inequities. They explore why process improvements must account for human behaviours like multitasking and workarounds.\u003c\/p\u003e\n\n\u003cp\u003eUsing practical examples, the authors illustrate both the critical role and the limitations of operations management against a backdrop of high demand and resource constraints.\u003c\/p\u003e\n\n\u003cp\u003eThis title is also available as open access on Cambridge Core.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Unknown","offers":[{"title":"Default Title","offer_id":47934162567404,"sku":"9781009325899","price":75.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9781009325899-operations-management.jpg?v=1783901304"}],"url":"https:\/\/bookhero.live\/collections\/michael-a-lewis.oembed","provider":"Book Hero","version":"1.0","type":"link"}