{"title":"Bruce Patton","description":"\u003cp\u003eBruce Patton's works delve into the art of communication and negotiation, offering insightful guidance on managing difficult conversations and resolving conflicts with clarity and empathy. His books provide practical strategies to foster collaboration and understanding in both professional and personal settings.\u003c\/p\u003e\n\n\u003cp\u003ePerfectly positioned at the crossroads of \u003cem\u003eBusiness \u0026amp; Entrepreneurship\u003c\/em\u003e and \u003cem\u003eSelf-Help \u0026amp; Personal Development\u003c\/em\u003e, Patton’s writing equips readers to navigate challenging dialogues with confidence and tact, making his books essential for anyone seeking to improve their interpersonal skills.\u003c\/p\u003e","products":[{"product_id":"difficult-conversations","title":"Difficult Conversations","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cem\u003eDifficult Conversations\u003c\/em\u003e, written by Bruce Patton, Douglas Stone, and Sheila Heen, is an indispensable guide that provides readers with the skills needed to navigate life's most challenging conversations effectively. The 10th anniversary edition of this classic guide, enriched with insights from 15 years of research at the Harvard Negotiation Project, equips us with the tools necessary to transform potentially explosive confrontations into productive dialogue.\u003c\/p\u003e\n\n\u003cp\u003eThe book meticulously breaks down the complexities involved in difficult conversations, revealing the hidden structure underlying every exchange. The authors introduce a unique framework that categorises these conversations into three distinct, yet intertwined, dialogues: the 'what happened' conversation, the 'feelings' conversation, and the 'identity' conversation.\u003c\/p\u003e\n\n\u003cp\u003eThe 'what happened' conversation involves understanding the differing perceptions of the facts and events. Readers learn to navigate this aspect by recognising that each party believes they are right, thus shifting the focus from blame to understanding each other's viewpoints.\u003c\/p\u003e\n\n\u003cp\u003eThe 'feelings' conversation addresses the underlying emotional currents and their impact on the individuals involved. The authors emphasise the importance of acknowledging and expressing emotions constructively rather than letting them fester or explode uncontrollably.\u003c\/p\u003e\n\n\u003cp\u003eThe 'identity' conversation delves into what the conflict means for our sense of self and how it affects our perceptions of our integrity, competence, and worthiness. By exploring these three dimensions, \u003cem\u003eDifficult Conversations\u003c\/em\u003e offers a comprehensive approach to managing personal and professional exchanges with grace and efficacy.\u003c\/p\u003e\n\n\u003cp\u003eWhether it's asking for a pay rise, refusing additional work, requesting a favour, or issuing an apology, this book provides practical advice and real-world examples to help readers approach these scenarios with confidence and poise. Its time-tested strategies and techniques empower individuals to handle any conversation, no matter how difficult, with insight and empathy.\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eDifficult Conversations\u003c\/em\u003e has earned its place as a business classic, not only for its depth of research and practical guidance but also for its profound impact on improving communication and relationships. For anyone looking to enhance their conversational skills and build stronger, more honest connections, this book is an essential resource.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Penguin Random House NZ","offers":[{"title":"Default Title","offer_id":45657899860204,"sku":"9780670921348","price":28.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9780670921348.jpg?v=1724845997"},{"product_id":"getting-to-yes-by-roger-fisher-9780143118756","title":"Getting to Yes","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cstrong\u003eINTERNATIONAL BESTSELLER • Learn the secret to successful negotiation with this proven, step-by-step strategy—now updated and revised.\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e“The authors have packed a lot of commonsensical observation and advice into a concise, clearly written little book.” —\u003ci\u003eBloomberg Businessweek\u003c\/i\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eOne of the key business texts of the modern era, \u003ci\u003eGetting to Yes\u003c\/i\u003e has helped millions of people learn a better way to negotiate. Based on the work of the Harvard Negotiation Project, a group that deals with all levels of negotiation and conflict resolution, it offers readers a straightforward, universally applicable method for reaching mutually satisfying agreements—at home, in business, and with people in any situation.\u003c\/p\u003e\n\n\u003cp\u003eRead \u003ci\u003eGetting to Yes\u003c\/i\u003e to learn, step-by-step, how to:\u003c\/p\u003e\n\n\u003cul\u003e\n  \u003cli\u003edisentangle the people from the problem\u003c\/li\u003e\n  \u003cli\u003efocus on interests, not positions\u003c\/li\u003e\n  \u003cli\u003ework together to find creative and fair options\u003c\/li\u003e\n  \u003cli\u003enegotiate successfully with anybody at any level\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Penguin Random House NZ","offers":[{"title":"Default Title","offer_id":47647923372268,"sku":"9780143118756","price":55.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9780143118756-getting-to-yes.jpg?v=1779244799"}],"url":"https:\/\/bookhero.live\/collections\/bruce-patton.oembed","provider":"Book Hero","version":"1.0","type":"link"}